Professional Resume

Summary

Set the strategic education and documentation direction for our 6000+ customers and over 3500 employees. I have lead and managed a team of highly skilled technical writers, instructional designers, and content creators in a fast paced, global organization. My passion is driving process improvement and developing individuals into highly effective contributors. My experience spans the gamut of the learning experience, from content design and development using the ADDIE process to administration of reports and metrics driven thought leadership post execution. In addition, I have utilized design thinking best practices to understand the needs of the learner and implemented changes in our UX/UI for learning engagement.

I am proficient in public speaking and presentation skills, and work within several layers of management all the way up to the C-suite. As an effective communicator, problem solver, and team player I understand the needs of learners of all levels, and the vision to develop solutions in response to those needs.

Summary of Skills include:

Advanced Adobe CS skills: Photoshop, Audition, Dreamweaver, Illustrator, After Effects, Premiere
Expert skills in all MS Office applications including MS Teams
Intermediate skills in UX/UI development tools: Sketch, Adobe XD, Atom, HTML, CSS
Proficient in Mac and PC
Other: Social Media Integration; video editing/producing/directing capabilities; extremely tech savvy

Experience

Omnitracs: Sr. Manager, Training and Documentation 2018 - 2021

Led a global team (Employees in the US, Mexico and India) of 4 Technical Trainers, 4 Technical Writers, and 2 Graphic Designers to support Training and Documentation for the entire organization.
Implemented a training strategy that spans a global market with multi-language support.
Led the curriculum, organization, and logistics for the annual user conference with over 1,200 customer attendees. Outlook User Conference
Work with VPs of Product, Engineering, Program, Marketing, and Sales to define the strategy and vision for customer training and onboarding.
Consolidated the Knowledge Management System (Mindtouch) to improve efficiency with a cost savings of over $35k.
Responsible for the development, review, and execution of training programs that are in line with the company’s goals and mission.
Founding Member of the Latinx Employee Resource Group.
Nominated among selected group of leaders for the Vista Equity Partners Post-Sales Accelerate Program for Customer Success; completed program in January 2020.

Omnitracs: Manager, Training and Documentation ES BU 2016 - 2018

Led a team of 5 Technical Trainers for the “Over The Road” section of the business.
Designed training strategy and curriculum development with Instructional Designers in the group.
Partnered with marketing to create training sessions for the annual user conference with over 1,000 attendees.
Worked within Product Management to create training deliverables and documentation for product training.
Implemented a new training website with over 3,000 active weekly users.

Omnitracs: Sr. Technical Training Specialist 2015 - 2016

Training Lead in charge of e-learning development for Hardware product training.
Focus was on e-learning development and product documentation for flagship hardware product, Omnitracs Intelligent Vehicle Gateway).
Implemented snippet training videos to the standard training offering for products to the delight of our customers.

Dell Services: Learning & Development Specialist 2008 - 2015

Project manager for the creation of in-class training and online/virtual training.
UX/UI designer for various sales enablement programs.
Created and managed a Sales Onboarding portal for new hire Salesmakers to access various company programs.
Designed and implemented a Leadership Workshop for the company.
Implemented a coaching program for Salesmakers to find mentors in the company. Utilized existing technology and created various portals and workflows to facilitate the delivery.
Developed web-based training (WBTs) from the ground up, including Subject Matter Expert (SME) engagement, script writing, video, and audio recording and development; also included internal marketing and communications.
Recipient of multiple internal awards recognizing professional excellence, as recommended by superiors and peers.

The Father’s Church: Associate Pastor 2002 - Present

Lead curriculum design for youth and children’s programs.
Work as mentor and coach for young adults (primarily millennials).
Lead bi-annual conference coordination for a group of 20 church partners across the globe.
Lead media coordination (audio/visual deployment) for the church.
Manage graphic design elements for all areas of the church.

Education

Southwestern Assemblies of God University 1998-2002

Bachelor of Science in Business Administration, cum laude

Photographer (1998), Assistant Editor (1999-2001), and Editor (2001-2002) - Southwesterner yearbook
President - Davis Hall social fellowship (2000-2002)